As with any shopping experience, there are terms and conditions that apply to transactions at Kichuguu platform and our suppliers. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase  through kichuguu platform, you agree to the terms set forth below along with Kichuguu’s  PRIVATE POLICY and TERMS OF USE  

Standard Return Policy

We fundamentally believe you will be thrilled with the machine you acquire from this platform. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.


 NOTE THAT the original transaction must be through kichuguu platform to be eligible for  REFUND OR RETURN, please revisit  Kichuguu platform Trading Policies 


Product must be returned within 30 (60 days in case must be return to the source) days from the date of arrival (as per bill of ladding) to the Kichuguu facilities.

Returns for refunds are accepted under the following conditions:

* Return is shipped within 30 days after complition.
* Returned product is in new condition with all included items and packaging
* Customer has called and received an QC and Inspection documents prior to shipping
* Product is repackaged properly for damage free shipping 
* A 15% restocking fee will be charged on all returns
* Customer will pay all freight charges incurred by kichuguu for shipping the order to and shipping the order back on all return items 

Non-Returnable Items

* Products purchased for resale.

* Equipment with Special Order Items installed. Such as, but not limited to; extruders, Trigger On & Off Switch, Engine Electric Start Upgrade, motored equipments.

*Refund does not include shipping/handling fees. Customer is responsible for lost or misdirected packages. It is recommended that the customer insure the package for its full retail value. This guarantee applies only to end users and does not apply to independent agents or any person who has purchased product for resale. Please allow 10 - 20 weeks for refund processing. 

kichuguu reserve the right to refuse return.
Void where prohibited by law.