We fundamentally believe you will be thrilled with the machine you acquire from this platform. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.
NOTE THAT the original transaction must be through kichuguu platform to be eligible for REFUND OR RETURN, please revisit Kichuguu platform Trading Policies
Product must be returned within 30 (60 days in case must be return to the source) days from the date of arrival (as per bill of ladding) to the Kichuguu facilities.
Returns for refunds are accepted under the following conditions:
* Return is shipped within 30 days after complition.
* Returned product is in new condition with all included items and packaging
* Customer has called and received an QC and Inspection documents prior to shipping
* Product is repackaged properly for damage free shipping
* A 15% restocking fee will be charged on all returns
* Customer will pay all freight charges incurred by kichuguu for shipping the order to and shipping the order back on all return items
* Products purchased for resale.
* Equipment with Special Order Items installed. Such as, but not limited to; extruders, Trigger On & Off Switch, Engine Electric Start Upgrade, motored equipments.
*Refund does not include shipping/handling fees. Customer is responsible for lost or misdirected packages. It is recommended that the customer insure the package for its full retail value. This guarantee applies only to end users and does not apply to independent agents or any person who has purchased product for resale. Please allow 10 - 20 weeks for refund processing.
kichuguu reserve the right to refuse return.
Void where prohibited by law.